Saturday, November 27, 2010

The best is yet to come


Predicting the future is hard, but it’s impossible if you’re too pessimistic
Humankind continuously exceeds its own expectations when it comes to the development of new technology. However, we are really bad at one thing—predicting that development. And that’s a problem that leads to a lot of unnecessary pessimism. For example, in almost all future scenarios of climate change, clean and renewable energy advances little by little. As a result, the earth keeps getting warmer and warmer. But these kinds of scenarios are always based on known facts. Yet, as history shows, it is the unknown that revolutionizes the world again and again.
Humanity has a lifetime subscription to defeatism. Every era has had its own preachers of doom and impending doom scenarios. Around 1880, a group of entrepreneurs and scientists gathered in Paris to discuss the future. The question was what the French capital would look like in 50 years. The conclusion was dark: With continued growth of the population and the economy, these French visionaries foresaw that the Parisian avenues would be buried under several feet of horse manure. A dozen years later at the Chicago World Fair of 1893, visitors were asked which invention would define the coming new century. Nobody answered: the car. But in 1903, Henry Ford began building his car plant and in 1908 he launched the Model T. And Paris has never experienced the horrific horse manure scenario.

The horse carriages were not replaced little by little by the automobile. And the advances of television, the Internet, and mobile phones were never gradual. You do not have to be a prophet to predict that the clean energy revolution will surprise the world in the same way.
The following list of quotes should silence the widespread pessimism about the future:
“The abdomen, the chest and the brain will forever be shut from the intrusion of the wise and humane surgeon.”
      
“Heavier-than-air flying machines are impossible.”
“It is an idle dream to imagine that automobiles will take the place of railways in the long distance movement of passengers.”
                                            
“Who the hell wants to hear actors talk?”
          
“There is no hope for the fanciful idea of reaching the Moon because of insurmountable barriers to escaping the Earth’s gravity.”
                                     
“There is not the slightest indication that [nuclear energy] will ever be obtainable. It would mean that the atom would have to be shattered at will.”
                                                                    
“Television won’t be able to hold on to any market it captures after the first six months. People will soon get tired of staring at a plywood box every night.”
                    
“The world potential market for copying machines is 5,000 at most.”
                        
“There is no reason for any individual to have a computer in their home.”

The human race is a “collective problem-solving machine,” writes the British biologist Matt Ridley in his recent book The Rational Optimist. Nobody knows now how and by whom we are going to be saved from the impending explosive growth of Chinese CO2-spewing, coal-fired energy plants.

But if history is any guide the inventors with radical innovative solutions are already living somewhere on the planet. Not decades but years from now a coal-fired energy plant will be a hopelessly old-fashioned solution, much like the computer that some 40 years ago occupied the entire basement of an office building.

This is an almost inevitable outcome as more and more people trade and do business together, a process that continuously feeds new ideas and new solutions. Make way for optimism!



NOW CUSTOMER CAN COMPLAIN AT SMS ALSO


Hyderabad, November 25: The customers of State Bank of India across the country will soon be able to resolve most of their in complaints within 48 hours. SBI will be launching SMS-based complaint redressal system in all its 14 regional circles in about a month, a top official of SBI told Business Line.

“The trial-run of the system has also been completed in many circles except in Andhra Pradesh where it has been launched about a year-ago under the name ‘SMS Unhappy'”, he said.  Under the system, the aggrieved customers can send ‘unhappy' as SMS to a number to be provided from their registered mobile number which will be responded by an immediate phone call from the central control room of bank.

The nature of complaint would be electronically registered which can be accessed and monitored from the branch level staff to top management. Needless to say, SBI was convinced about the efficacy of this facility and the positive response from the customers in Andhra Pradesh. In last eleven months, 25,000 complains were received out of which 65 per cent of them were solved in 48 hours while it took five days to address 15 per cent of them, according to the data available with SBI.

Requests such as issue of duplicate ATMs cards could take little longer time due to procedures, the official said. At present, majority of complaints pertained to pension and ATM-related issues followed by internet banking, among others, he added.

Feedback

Apart from grievance redressal, the system would provide another channel for feedback or whistle-blowing.  “This is very simple and easy mechanism. A complaint will also be closed on the central server only after a customer declares that he/she is happy,” he said.

Some customers who were benefited by it also agree. “I was denied a locker despite repeated requests. I sent SMS. Interestingly, I got the call from the branch manager when I was stepping out of the branch and my problem was solved,” Mr H.M. Murthy, a SBI customer, told Business Line.

Interestingly, the success of the system in SBI, AP had already inspired others to adopt the system. Recently, Andhra Bank, State Bank of Hyderabad and SBI Life have launched similar facility for their customers though with different names.

You're not drinking enough water."




A man goes to the doctor and tells him that he hasn't been feeling well.

The doctor examines him, leaves the room and comes back with three different bottles of pills. The doctor says, "Take the green pill with a big glass of water when you get up. Take the blue pill with a big glass of water after lunch. Then just before going to bed, take the red pill with another big glass of water."

Startled to be put on so much medicine the man stammers, "Jeez doc, exactly what's my problem?"

The Doctor says, "You're not drinking enough water."

What is the source for misery and happiness we experience in our daily lives

Of the instruments used by everyone, the body with its hands ready executes the thought which is expressed in words. The deed, the work, the labour that the hand of man is engaged in, is the source of all the happiness or misery for everyone. Man asserts that he is happy, or that he is anxious and afraid or that he is in trouble; and he attributes the cause of these conditions to some person other than himself. This belief rests on a wrong basis. Happiness and misery are due to one’s own actions. Whether one accepts this truth or not, one has to go through all the consequences of one’s actions. This is the Law of Nature.

Friday, November 26, 2010

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